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Return&Refund Policy

Any return please contact : info@mpmodern.com

 

We focus on the pursuit of product quality and excellent customer service. We are committed to providing a comfortable and peaceful purchase experience for each customer. But to make sure the recipient's name, delivery address and phone number are correct, otherwise we will not be responsible for lost goods.

 

You have 30 days to return any item or items in their original unused package from the date of receipt. Refunds will be applied to your account once the item has been received and inspected through our warehouse.

Any items returned after 35 days from received date is not eligible for refund. Please understand, thank you.

 

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise.

Returned within 30 days of receipt

Packed in original packaging with all parts and components

In new condition with no damage or cut wires

Lamp shades must be wrapped in their original wrapping

 

Any items that do not meet the above criteria will be subject to a restocking fee. After we receive the returnCredits will be issued using your original payment method, please allow up to 30 days for return and refund.

 

Kindly note:

We can accept your return, but not free for any reason. If there is something wrong with the quality of our products, we sent it wrong or missed it, we will give you a refund or replace the products.

But we are not responsible for these reasons, If your return is for any of the following reasons, please bear the return freight by yourself (Hope you can understand, thank you.)

 

  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products with unwrapped crystals
  • Products that are Made-to-Order, Custom or Special Order to your specifications
  • Products or packages damaged without any proof from local logistics
  • Any item or style not listed on our website
  • Light Bulbs

 

 

Damaged/Defective Merchandise

 

MPMODERN takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact Customer Care within 48 hours at info@mpmodern.com

 

Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails

Do not dispose of broken or damaged items

Please save all packaging and boxes

If possible, please include pictures of the item and packaging when emailing Customer Care

  

About the return shipping

 

How much will customers pay for return shipping?

 

1. For defective products(This happens when the product is incorrect, damaged by the carrier, or defective in another way.)

Then the customers do not have to pay for the return shipping.

2. For customer remorse(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)

Then the customers have to pay for the actual cost of return shipping

Return address

We have 4 return warehouses are located in California, New York, Sydney and London. 

 

Cancellation

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

 

Refund

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by MPMODERN in case of returns. 

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

 

Delayed or lost refund (if applicable)

If you have not received a refund, please check your bank account again first.

Then contact your credit card company, it may take some time for your refund to be officially released.

Next, contact your bank. There is usually some processing time before refunds.

If you have completed all of these actions but have not received a refund, please contact us at info@mpmodern.com

  

Satisfaction Guaranteed: We want to you to be completely satisfied with your purchase from MPMODERN. If you are not satisfied for any reason, please contact Customer Care and we will make it right.

 

To return any items, please contactinfo@mpmodern.com

 

last update: Dec 19th 2021