Returns&refund Policy

We are committed to providing customers with a good shopping experience, so MPMODERN believes in quick and easy returns, and wants to make this process as easy as possible for you.

 

RETURN WITHIN 30 DAYS WITH NO REASON.

A return request must be submitted to us within 30 days of receipt of the merchandise. Qualifying items must be returned in the original condition and packaging. If 30 days have gone by since package delivered, unfortunately we can’t offer you a refund.

Please note that the buyer should pay for the return shipping fee.

 

Please note there are several important points which we strongly advise you read below before you place the order. By sending payment it will mean you automatically wish to enter you into a legal binding contract with MPMODERN under all the terms and conditions including returns, cancellations and refunds policies as stated on this website. The contract will be binding upon receipt of payment by MPMODERN unless MPMODERN declares at any time by any communication method that the order has not been accepted. In which case MPMODERN will refund any funds owing – please see full Terms and Conditions.

 

  1. If there is any part damaged during the shipment or any defects found during the installation, we will replace the part for free.

  2. A return request must be submitted to us within 30 days of receipt of the merchandise. Qualifying items must be returned in the original condition and packaging.

  3. Only unassembled, uninstalled items are eligible for return.

  4. We do not accept returns on custom, made to order, or modified products. They are FINAL SALE, NO EXCEPTIONS.

  5. Return warehouses are located in California and New York, Sydney and London. For the other

  6. Each MPMODERN chandelier comes with a 2-years warranty, protecting you against color fading and factory defects. Warranty does not cover altered items, products exposed to abnormal weather conditions, improper installation or misuse. Bulbs are not warranted for any specific period of time.

  7. Please note that refunds will not be issued until we are in receipt of the returned product.

  8. We guarantee that our products are made from the best materials and we hire highly experienced workers. We have a 100% customer satisfaction guarantee which means you will be satisfied with every order.

How to cancel an order?

To cancel an order please contact our customer service team by email info@mpmodern.com. Please note that as per your statutory rights you are entitled to cancel this contract and receive a full refund no longer than 5 working days after the day on which your initial order is received with MPMODERN unless delivered items are proved to be faulty or we believe MPMODERN has made a mistake with the order.

 

Please note that orders that have been shipped cannot be cancelled.

Last update Sep 2021